Frequently asked questions.

What is the focus of your business?
Our business specializes in freshly prepared, 100% plant-based meals designed to promote health and well-being. We cater to individuals seeking convenient, nutritious, and flavorful meal options, whether for health, weight management, or lifestyle preferences.
Where do you deliver?
We currently deliver in Illinois. For service to Wisconsin, Indiana, Michigan, Kentucky, Missouri, and Iowa, availability is conditional. Please contact us via email for further information.
Are your meals vegan?
Yes, all our meals are entirely plant-based and contain no animal-derived ingredients.
Do you change your meals on the menu?
Our menu changes weekly, featuring meals crafted with seasonal ingredients at their peak flavor and freshness. We aim to deliver dishes that celebrate the best of each season, ensuring every meal is as vibrant and delicious as possible.
Are your meals fresh or frozen?
Our meals are freshly prepared, made right before delivery, and never frozen, ensuring optimal quality and flavor.
How many meals do you deliver per week?
We offer a range of meals depending on your wellness needs determined by our on-boarding process.

Do you accommodate food allergies or dietary restrictions?
While we aim to meet diverse preferences, we cannot currently accommodate specific dietary restrictions due to the shared use of our kitchen facility with common allergens. However, we are working toward offering this option in the future.
Do you use organic ingredients?
Whenever possible, we source fresh, high-quality ingredients locally, including organic produce.

How do I subscribe to your service?
Start by contacting us and we will start the on-boarding process. The amount of meals, costs, and length of time for the service will vary from person to person.
Can I pause a delivery?
Yes, you can pause a delivery. To pause a future week’s order, notify us by Tuesday at 11:59 PM CST of the prior week. For longer pauses, please contact us. Email us at drchoi@justbehealthymeals.com for assistance. Note: If no action is taken, subscriptions will resume after the current week’s pause.
What if I want to try your meals before committing?
There is no commitment. You can start and stop at anytime.

When are the meals delivered?
Delivery schedules will be determined after the on-boarding process.
How should I store the meals?
Meals are delivered fresh and should be refrigerated immediately upon arrival.
What happens if I’m not home during delivery?
Meals are delivered in insulated thermal containers to maintain safe temperatures. If you’re unavailable to receive the package, you are responsible for managing the shipment or pausing the order in advance if necessary.

How can I contact customer support?
Reach us via email or through the contact form on our website. We’re happy to assist with any questions or concerns.
What if there’s an issue with my delivery or meals?
If you encounter any issues with your order, contact us immediately, and we’ll work to resolve the problem promptly.
Do you offer refunds?
Due to the perishable nature of our products, we do not offer refunds. However, we are committed to your satisfaction and will work with you to address any concerns.